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FAQ 2017-10-13T12:21:59+00:00

FAQ

What is your return and refund policy? 2017-10-13T07:43:07+00:00

As every individual item are uniquely handcrafted, it cannot be returned or refunded due to hygiene reasons.

What are the payment modes? 2017-10-13T07:39:52+00:00

All payments on this site are made either through Paypal or via direct bank transfer. Even if you don’t have a Paypal account, you can pay for your items using your credit card. Please note that all Paypal or credit card transactions and collection of credit card information is processed entirely by Paypal and we do not store any of your card information or details on our servers.

For direct bank transfers, please kindly let us know when you have made payment by emailing us so that we can check and process your order.

What are the shipping options? 2017-10-13T07:37:47+00:00
  • FREE local pickup — River Valley studio
  • FREE local shipping above SGD50
  • Flat rate of $1.99 below SGD50 — normal singpost mail
How to care for your jewellery? 2017-10-13T07:36:07+00:00
  • Always store your jewellery away from direct sunlight, moisture or heat
  • Remove your jewellery when applying perfumes, lotions or other cosmetic products that contain chemicals
  • Store your jewellery separately in a ziplock or the give EuniqYou bag to prolong its shininess

 

Can I include a gift note with my order? 2017-10-13T07:45:23+00:00

Yes, you can! Thank you for trusting us with that, we will include your gift note in our best handwriting 😉 Simply include your message in the Remarks box during check out.

How do I find out my ring size? 2017-10-13T07:50:59+00:00

Our ring sizes are all in US sizes. You may refer to the image below or use a piece of string to go around the finger you intend to wear it on and choose the corresponding size. Size up if you are in between sizes.